Moments have the power to awaken us, elevate us, and change us, yet many of the defining moments in our lives are the result of accident or luck. In his book, The Power of Moments, Dan Heath teaches us how we can create more magical moments in our lives. When he was a guest on my Game Changers podcast, we talked about how unlocking the power of moments can transform everything—from customer service to employee experience to our families. In this clip below, he highlights the four ingredients of powerful positive moments:
Listen to the full episode here to find out why moments matter, and how we have the power to create them.
The Molly Fletcher Company inspires leaders, teams and organizations to kick-start growth. A keynote speaker and author, Molly draws on her decades of experiences working as a sports agent. Her company’s Game Changer Negotiation Training workshops teach business people the framework for successful negotiating, so that you can close more deals while building stronger relationships. Sign up here to receive our weekly newsletter and subscribe to the Game Changers with Molly Fletcher podcast on iTunes.