Episode 207- The Power of Exceeding People’s Expectations with Visionary Restaurateur Will Guidara

In a world focused on efficiency, hospitality might feel like a lost art. But it’s never been more important to make people feel seen. In…

Episode 207- The Power of Exceeding People’s Expectations with Visionary Restaurateur Will Guidara

In a world focused on efficiency, hospitality might feel like a lost art. But it’s never been more important to make people feel seen. In…

In a world focused on efficiency, hospitality might feel like a lost art. But it’s never been more important to make people feel seen. In this episode, Will Guidara, author of Unreasonable Hospitality, former co-owner of Eleven Madison Park, and co-producer of the hit TV show The Bear, shares his secrets for transforming ordinary moments into unforgettable experiences. Under his leadership, Eleven Madison Park evolved from a struggling two-star brasserie to the Best Restaurant in the World. How did he do it? By redefining hospitality. In this episode, we explore the power of intentional leadership and what happens when you give people the permission to create extraordinary experiences for others. We can all find the magic in what we do— for ourselves, the people we work with, and the people we serve.

“Hospitality is about making people feel seen.”

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Show Notes

The three big ideas behind Unreasonable Hospitality (2:10)
The difference between service and hospitality (5:16)
Give your team the autonomy and responsibility to deliver exceptional experiences (7:43)
Three things you can do to scale unreasonable hospitality with your team (9:34)
Everyone has hospitality inside of them, you just have to inspire it (11:55)
The dream weaver role and you have to invest in hospitality (19:44)
How to systemize hospitality in a virtual environment (23:25)
How you can create memorable experiences in a virtual environment (22:14)
3 building blocks to unleash our creativity (25:37)
Be more intentional and creative in how you approach your relationships (29:49)
People will remember how you made them feel (33:07)
Adversity is a terrible thing to waste. (36:01)

Resources / People Mentioned

Unreasonable Hospitality by Will Guidara
The Bear
Eleven Madison Park
Chewy
Audrey Nashville (restaurant)
Canlis Seattle (restaurant)
Rezdôra NYC (restaurant)
Christina Tosi
Milk Bar
Danny Meyer
Union Square Hospitality Group
Unreasonable Hospitality newsletter

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