Every leader has to know how to get, give and encourage feedback at work. Former Google and Apple executive Kim Scott’s book, Radical Candor: Be a Kick Ass Boss Without Losing Your Humanity, is a New York Times bestseller and inspired a management revolution. Radical candor is a simple idea: to be a good boss, you have to care personally and challenge directly. On this episode, we talk about how to create a culture of feedback, build a great team, and get results. This simple framework will guide every conversation you have and help you build better relationships.
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Show Notes
- Radical Candor = Care Personally + Challenge Directly (1:46)
- The three responsibilities of a boss: create a culture of feedback; build a great team; get results (2:58)
- The difference between caring personally and getting personal (3:43)
- The four quadrants: radical candor, obnoxious aggression, manipulative insincerity, and ruinous empathy (6:53)
- The difference between the culture at Google and Apple (11:00)
- The guidance Sheryl Sandberg gave Kim that illustrates radical candor (15:30)
- The four steps to solicit feedback (27:01)
- How to handle feedback that you disagree with (33:12)
- Why the best feedback is usually impromptu and immediate (34:46)
- How leaders can create trust in moments of guidance (37:55)
- The difference between rockstar and superstar mode and why we undervalue rockstars (40:06)
- The difference between talent management and growth management and the problem with labeling people as low or high potential (42:05)
- Tips to start implementing radical candor (47:50)
Resources / People Mentioned
- Radical Candor: Be A Kick-Ass Boss Without Losing Your Humanity by Kim Scott
- Radical candor framework
- Steve Jobs, Apple co-founder
- Steve Jobs: The Lost Interview
- Triumph of the Nerds
- Sheryl Sandberg, COO of Facebook
- Eric Schmidt, former CEO of Google
- Christa Quarles, CEO of OpenTable
- Driven to Distraction by Edward Hallowell and John Ratey
- Middlemarch by George Eliot
- Larry Page, co-founder of Google
- Elon Musk, co-founder and CEO of Tesla
Recommended For You
Did you enjoy this episode? Then listen to:
- Patty McCord on How Netflix Built a Culture of Freedom and Responsibility
- Marcus Buckingham on Nine Lies About Work
- Celeste Headlee on Ways to Have a Better Conversation
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